Privacy Policy

We respect your privacy and are committed to handling your personal data responsibly. This policy explains the data we handle when you use the Sedra Iraq website (www.sedra-iq.com), how we use, share and protect it, and how you can contact us about it.

Entity Responsible for Customer Data: Al-Enjaz for Commercial Agencies Limited Liability Company

Tax Number: 902304879

The company is the official and exclusive agent for the Sedra brand in Iraq. It operates the website, sells products and fulfils orders placed through it. References to “we,” “us” and “our” in this policy mean this company. This policy applies to the services of the Sedra Iraq website. It does not cover other Sedra websites, which are subject to their own privacy policies.

1. Data We Collect

Depending on how you use the website and the services you request, we may handle the following data:

Identification and contact details, such as your name, telephone number, email address and delivery address

Account details and preferences, shopping cart contents and order history

Transaction details, such as the order value, payment method, transaction status and reference

Correspondence, enquiries, complaints and information or images you send to Customer Service

Technical data associated with website use, such as your IP address, device and browser type, access and browsing logs, and data associated with cookies, depending on the tools enabled

We obtain this data directly from you, through your use of the website and from service providers to the extent related to your transaction, such as payment confirmation or delivery status updates. We may be unable to fulfil an order or provide a particular service if you do not provide the data necessary for it.

2. How We Use Data

We use your data for purposes related to our services, including:

Creating and managing accounts, processing orders and arranging payment and delivery

Sending order confirmations and status updates and communicating about fulfilment

Responding to enquiries and handling complaints and exchange or return requests

Protecting accounts and transactions and reducing fraud and misuse of the website

Operating and maintaining the website, understanding problems and improving performance and the user experience

Keeping necessary records and meeting legal and accounting obligations

Sending offers and marketing communications in accordance with your choices and any required consent

Placing an order does not automatically constitute consent to receive marketing communications. You may request that these stop at any time. Necessary messages relating to your orders or account will continue.

3. Sharing Data

We share data to the extent necessary for the specified purpose with organisations that help us provide our services, such as delivery companies, payment providers, hosting and technical support providers, and customer communications services. For example, the delivery provider needs the recipient’s name, address and telephone number to complete delivery.

We seek to limit these organisations’ access to and use of data to what is necessary to provide their services and meet their legal obligations. We may also disclose data to fulfil a legal obligation or a binding request from a competent authority, or to protect our rights and customers’ rights in accordance with the law.

We do not sell your personal data to third parties.

4. Payment Data

When you choose electronic payment, the transaction is processed through the provider available for that payment method. The payment provider may receive the data necessary to process and verify the transaction under its own policy and terms. We handle the transaction information necessary to confirm payment, manage the order and process refunds where applicable.

Do not send your full card number, card security code or one-time verification codes by email or through Customer Service messages. Use the dedicated payment interface to enter payment details.

5. Cookies and Embedded Services

The website may use cookies and similar technologies to operate essential features, such as maintaining your session, shopping cart and language preferences. If analytics or marketing tools are used, they are subject to your choices and any consent required by the nature of the tools and applicable law.

You can manage cookies through your browser settings and through website preference tools where available. Disabling essential cookies may affect certain website features or your ability to complete an order.

Pages may include content from external services, such as video players. When this content loads or you interact with it, the external service may receive technical data or use cookies in accordance with its settings and privacy policy.

6. Data Processing Locations and Retention

Some providers of technical services to the website may host or process data outside Iraq, depending on where their systems are located. When using these services, we take account of data protection requirements and applicable laws.

We retain data for as long as necessary for the purposes described in this policy, including fulfilling orders, managing accounts, handling complaints and meeting legal and accounting obligations. Retention periods vary according to the type of data and its purpose. When data is no longer needed, we delete it or make it incapable of being linked to an identifiable person, subject to any information we are legally required to retain.

7. Data Security

We take reasonable organisational and technical measures to protect data against unauthorised access, use, alteration or disclosure. Access is restricted to those who need the data to perform their duties. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Please keep your account credentials confidential and notify us if you suspect unauthorised access to your account.

8. Your Requests and Choices

You may contact us to request access to your personal data, correct or update it, request its deletion or the closure of your account, or stop marketing communications. We handle these requests in accordance with applicable laws, the nature of the data and the obligations associated with it.

We may request appropriate information to verify your identity before acting on a request, to protect your data. We may need to retain certain records, such as legally required transaction records or data relating to an ongoing dispute, even after an account is closed. Where relevant, we will explain why we cannot fulfil any part of your request.

9. Updates to This Privacy Policy

We may update this policy when our services, data handling practices or legal requirements change. The revised policy will be published on the website with its update date, and material changes will be communicated appropriately. Any new use that requires separate consent will be subject to obtaining that consent.